Shipping policy

Shipping Policy: 

How much is shipping?

Shipping cost is calculated during checkout. Shipping is FREE on orders over $75! (Free shipping is available in the US, Canada and UK only - international rates are calculated during checkout).

How long does shipping take?

All apparel and accessory orders are made on demand at one of our warehouses, so once your order is placed, we work on making and fulfilling your items, which normally takes 2-5 business days before shipping out.

Once shipped, delivery is estimated between 3 and 5 business days, though delays may occur depending on courier handling.

In a nutshell, from the time you order to receiving your package on your doorstep, delivery of US-based orders is currently estimated to fall within 5-10 business days, though this is only an estimate—we do our best to fulfill and ship as soon as possible from the quickest warehouse!

What is your return policy?

We offer 30 day returns, provided the item is unworn and in good condition. Customer is responsible for return shipping & restocking cost ($7.49) which will be deducted from the refund.

Customers outside the US are responsible for shipping the items back to our warehouses in the US, UK or Latvia at their own cost, and will receive a full refund.

When will I get my order?

We cannot guarantee delivery estimates as it depends on the products, capacity at each warehouse, and courier carriage time, but it is estimated that orders will be delivered 5-10 business days after an order is placed.

Please note this does not include weekends in calculating delivery estimates.

As apparel & accessories are made on demand, it takes anywhere from 2-5 business days to first produce, pack, and fulfill your order, after which it’s shipped out.

Once shipped, estimated delivery times are as follows, and dependent on your location, though couriers may experience delays so these are only estimated timelines:

● USA: 3–5 business days
● Europe: 6–8 business days
● International: 10–20 business days

Once your order is shipped, you will receive a tracking number so you can monitor its progress!

Do you offer refunds?

Yes, refunds are offered to customers that receive the wrong or damaged items - as mistakes do happen! If any of these apply, please contact us within a week of receiving your order with photos of the wrong/damaged items and we'll resolve the issue for you.

If you'd like to make a return, please see return and our refund policy above.

Can I exchange an item for a different size/color?

At this time, we can't do exchanges, but can offer you to return the unworn item and you may order an additional size, however customers are responsible for the return shipping cost and for the re-order. Please just contact us to do so by replying to any email or submitting and inquiry via our contact form.

If you’re unsure which size would fit better, please refer to our sizing charts - we have one for every item listed on our store, in the product description section.

Although rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!

Still unsure?

Please contact us via our Contact Form or email us at hello@polychromegoods.com — thank you!

Shipping Protection:

Protect your packages from theft and loss! If your package is stolen or marked as delivered but cannot be found, you will be eligible for a refund or replacement. Please note that original shipping costs are non-refundable.

Shipping FAQ

Can I get a tracking number?

All customers will receive a shipping confirmation via email once the order ships, which is currently 2-5 business days after placing an order.

I put in the wrong address!

If you are hoping to change your shipping address, we can do this for you, as long as the order hasn't been fulfilled - please be sure to provide us your Order # and full address so we can look into this for you. Unfortunately we can't be responsible for packages that have shipped to the wrong address, but we will do the best we can.

There's a problem with my order ☹️
If you are contacting us with a product quality issue, we'll get back to you as soon as possible.

My order is marked as delivered, but it's not here?
If your order is marked as delivered, but you haven't received it, please give it at least 48 hours - sometimes packages are scanned-in before they are dropped off. If it still doesn't arrive, please contact the courier that delivered the package or USPS to file a missing mail claim. As much as we'd like to, we can't assist you with filing claims with carriers, but we hope to do so in the future!
 
Since the tracking information confirms the order has been delivered to the address, we wouldn't be able to offer any coverage unless you have purchased Shipping Protection with your order, or if the carrier confirms that they've made an error. If provided, please kindly send us the proof from the carrier in writing where they confirm that there's been an issue on their part and we'll be glad to see how to proceed from there.

For International orders, please contact your local courier - as much as we'd like to, we can't assist you with filing claims with carriers, but we hope to do so in the future!

I think my package was stolen!
Unfortunately, we can't be responsible for missing / stolen packages (unless you added Shipping Protection to your order), but rest assured most packages turn up after filing a claim. Only packages that are lost in transit (not marked as delivered 7+ days after estimated delivery date) or returned to sender can be replaced or refunded.

I purchased Shipping Protection and I never got my package, what next?
If you have purchased Shipping Protection, please contact us and we will get back to you shortly with a solution.

Please note you will not receive an email updating the status of your order until it has shipped, so please be patient while your order is being processed for this shipping update. 

Feel free to contact us with any other questions!